PRACTICAL HELP

AGE UK INFORMATION AND ADVICE (formerly Age Concern)- 01744 755877 (50+) Advice sessions by telephone. Appointments for specialist help or lengthy interviews can be made. www.ageuk.org.uk

 
ART AND CRAFT GROUPS - 735436, Citadel St.Helens. Various art groups, some specifically for disabled people. Drama, creative writing and art club. Contact Citadel for times and further details . Click here for website


BRITISH LEGION – 01925 430446- www.britishlegion.org.uk  Run the 'START HERE' Scheme, which provides information for ex forces personnel seeking assistance due to a disability


CARERS CENTRES


• Halton-01928 580182
• Knowsley-0151 549 1412
• Liverpool-0151 709 0990
• Sefton-0151 288 6060
• Warrington-01925 442458 / 0800 7316941
• West Lancs-01695 711243
• Wigan-01942 705959



CAREWELL- A partnership between BUPA, Carers UK and MEND is a new website designed to encourage and support carers to make positive changes to be healthier and happier. There is a range of information, support and guidance aimed at helping to improve the health and quality of life for carers. www.carewelluk.org

CARELINE The Careline service offers a 24-hour monitoring and response service, which runs 365 days per year. The Careline service works via a special alarm unit connected to the telephone line. The alarm can be activated by pressing a button on a remote pendant which is worn around the neck or on a wrist band. The range of the pendant allows use around the house and garden. Additional Assistive Technology sensors are also available. These can include fall detectors, carbon monoxide sensors, epilepsy sensors and property exit sensors. These are automatically activated when they detect an individual may be at risk. For enquiries and to apply for the Careline service call 01744 676600. For installation enquiries contact 01744 676284



CHIROPODY - 0151 290 2000 – You can self refer for chiropody unless you require a home visit, in which case your GP surgery need to make a referral. You can contact the service by calling between 10.00 and 12.00 noon or 2.00 and 4.00 pm. Chiropody services in St Helens are provided by Knowsley Podiatry Service, based at Whiston Primary Care Resource Centre, Old Colliery Road, Whiston, L35 3SX.

 
CINEMA EXHIBITOR'S ASSOCIATION CARD - The CEA card entitles the holder to one free ticket for a person accompanying them to the cinema. To apply for the card a person must meet at least one of the following criteria:
• Be in receipt of DLA
• Be in receipt of PIP
• Be in receipt of Attendance Allowance
• Be in receipt of Armed Forces Independence Payment
• Have Blind Persons Registration

The card is valid for one year from the issue date and costs £ 6.00. Application forms are available at all participating cinemas, or from the Card Network website www.ceacard.co.uk

 

CLINICAL WASTE DISPOSAL - This service can be arranged by contacting the Council on 01744 456000, and requesting an application form. Services for picking up waste such as soiled dressings and incontinence pads can then be arranged. Carer Support Workers will obtain these forms at your request

DaDaFest – A disability arts organisation based in Liverpool promoting disability and deaf arts from unique cultural prospectives. Enables opportunities for disabled & deaf people to access the arts, including training and a young peoples programme. www.dadafest.co.uk 

 
DASH – 01744 453053 - Shopmobility, Chalon Way multi storey car park , St Helens. DASH assist with benefit claims, and have access to information around:
• Employment and Disability
• Welfare Benefits
• Disability Discrimination
• Community Care
• Leisure
• Transport
• Sources of Aids and Equipment
• Support Services
• Education
• Local Services

 

DISABLED LIVING (Manchester) – Based at Burrows House, 10 Priestly Road, Warley Industrial Estate, Worsley, Manchester, M28 2LY. Tel: 0161 607 8200 Disabled Living is a charity which provides impartial information about equipment (assistive technology) and services for disabled adults, children, older people and the professionals who support them. Also provides training courses for both adults & children. PLEASE NOTE that there is a charge for the training courses.

For Further details please email or follow the website links below:-

Email: info@disabledliving.co.uk
Website: www.disabledliving.co.uk

For Kidz up North Events organised for 2014 through the disabled living website (click here)


DEBT/MONEY ADVICE - National Debt Helpline on 0808 808 4000 or CCCS on 0800 138 1111

 
DENTAL EMERGENCIES -
• 01744 731395 (daytime).
• 01744 451252 (evening and weekend) - The Rota Service is triaging calls for this service. Anyone requiring emergency dental treatment should ring after 6pm. The call will go through to the Rota service who will triage the patient. Depending on their findings they may pass on the number for the emergency dentist. The emergency dentist will also triage the patient, (by phone), before making a decision as to the treatment required. Anyone with issues about dental services can telephone the PALS service on 0800 849 7088


• CENTRAL DENTAL CLINIC - Operates a drop-in for dental emergencies. Times are 09:30-11:30 weekends and Bank Holidays

FIRE PREVENTION - 0800 731 5958 - Community Fire Service . Will fit fire alarms . There may be a charge for this . Some people may get the service for free following an assessment and a visual inspection.



FOOD/SHOPPING DELIVERY SERVICES


HOME SHOPPING DELIVERY SERVICE - 0151 493 9115 (Quality Home Foods, Prescot based company) - Purchase and deliver a range of fresh and frozen food, fruit and veg, household cleaning, pet food and stationary goods. All staff CRB checked. Will take orders over the phone, and will put shopping away for clients. Deliver weekly, fortnightly or monthly

 
  
WILTSHIRE FARM FOODS - 01225776793 to request brochure which contains telephone order details, or www.wiltshirefarmfoods.com  to shop on line. Service which delivers meals straight to the door. Individually frozen, can be prepared in a microwave. Cater for diabetic, low fat, gluten free and other specific diets
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FUEL BILLS - see 'Benefits and Finances/Fuel Bills'


GARDENING SERVICE - 677828 - Based at Stephenson Resource Centre in Rainhill, this service is provided by the Supported Employment Service, and is run as a Social Enterprise. Please ring the above number for further details


HEALTH ACTIVITIES - 0300 300 0103 - St Helens Health Improvement Team. The Health Improvement Team offer a wide range of activities to promote the health and wellbeing of local people. Activities to manage weight, promote healthy eating, stop smoking and increase activity are all available. They range from planned walks, cook and taste sessions, and one to one appointments with health trainers and lifestyle advisors. Full details are on the website www.healthimprovementteam.co.uk

 
• Age 50+:Senior Activities Class - A wide variety of sport and recreational activities for the over 50s. Wednesdays 1.00pm-3.00pm at Selwyn Jones Sports centre, and Fridays 1.00pm-3.00pm at Queens park Health and Fitness Centre. For more information contact Michael  on 01744 675402

HEALTH COMPLAINTS

HEALTHWATCH ST HELENS - Independent advice and advocacy - can help with complaints about health services , offering advice, support, help with writing letters, help with preparing for meetings, liaison with third parties and an advocate. Anna Reid is the Healthwatch Advocate and runs a session every Thursday 10am-3pm at Tontine House, 24 Church Street. Or appointments can be made on 0300 111 0007

 
PALS - A service based within health locations such as hospitals and community health authorities (PCT's). They are staffed by NHS employee's and help to resolve local issues quickly and informally. They allow patients and Carers to speak up for themselves, provide information to enable people to get the best from their health service, and feed back information from the public to senior managers of their service

 
• Halton and St Helens NHS Customer Care (incorporating PALS service) (info cards available) - 0800 849 7088 9:30am to 4:00pm email: customer.care@hsthpct.nhs.uk


• St Helens and Knowsley Acute Trust PALS - Whiston - 0151 430 1144
St Helens - 01744 646465


• 5 Boroughs PALS - 01925 664450


ICAS - Local office - 0300 456 8350 - Based within the Gateway Centre, London Road, Liverpool, L3 8HY - ICAS is an independent complaints advocacy service. They help anyone who feels they have not had the service they expect from the NHS and wish to complain. It is a free, confidential service. They can support people by helping to write letters, prepare people for meetings and accompany them as well, help people to know their options at every stage of a complaint.


HEALTH COSTS ADVICE LINE – 0300 3301343 - Provide information on who may be eligible to help with costs such as prescriptions, glasses, travel to and from hospital.


HELENA - Information on services, telephone numbers for area offices etc are available on website - www.helenahomes.co.uk

 
HELPING HANDS SERVICE a service provided by Age UK volunteers. They can help with all low level domestic tasks such as changing light bulbs, changing curtains or chair covers, moving furniture clearing clutter. They cannot do any DIY jobs or any job which requires technical skills or tools of any kind. They do not undertake cleaning. Available to any St Helens resident aged 50+ free of charge. Contact Ian Hodgson 01744 752644


HOME IMPROVEMENT AGENCY - 01744 676555, this is not answered, but messages are taken and calls returned. The HIA is run by St Helens Council. It comprises Carer and Repair and the Handy Person's Scheme, the Affordable Warmth Unit, and it supports the technical side of both Careline and Assistive Technology. The Agency provide guidance and assistance to enable people to carry out whatever repairs, improvements or adaptations are necessary to help to continue living independently in their own home in comfort and safety. Minor aids and adaptations are carried out following an OT assessment, but the agency will work with individuals who need work doing on their home, but are not confident about what is required or who to get to do the work.

HOME VISITING OPTICIAN SERVICES - Able to diagnose conditions such as Cataract, Glaucoma and Diabetic eye problems, as well as complete eye test and spectacle delivery service Eye Visits - 07707 210777 - 374 Church Road, Haydock www.eyevisits.co.uk  The Outside Clinic - 0500 295 245. National Service www.outsideclinic.com

 
HOME-START ST HELENS - 737400 - www.home-start.org.uk  Based in Peter Street Community Centre. Charity that match Volunteer Visitors with local families, aiming to increase confidence and independence by visiting at home. Offer support, friendship and practical assistance


HOPE CENTRE - 26414 - Atherton Street, St Helens - Training and support with housing issues, money management, life skills, IT skills and work experience. Have a community cafe and allotment, which provide work experience, and are an accredited to the Open College for various training courses including IT and assertiveness. See their website www.hopecentre.org.uk for details

The hope centre also provides work skills training. For more details (click here) or email info@hopecentre.org.uk. For the Hope centre leaflet (click here)

 
HOUSEBOUND LIBRARY SERVICES - 01744 677898. Free to Carers and those they care for who are confined to the house. Will conduct initial visit to establish your needs and preferences, and will then visit regularly. Have range of books, large print and talking books and magazines


THE LEAF CENTRE- a community centre which offers a variety of training and leisure courses, click here for leaflet. The Leaf Centre, Chester Lane Centre, Chester Lane, St Helens , WA9 4DE. Telephone 01744627892

 

LEARN MY WAY - Offers a free online basic computer skills course covering all the basics and going on to using social media, banking and shopping safely. It does require that the student knows how to connect to the internet in order to get onto the site. www.learnmyway.com

LEARN MY WAY - also provides a programme that enables people to improve their IT skills whilst learning about health issues/conditions. www.learnmyway.com/what-next/health

 
MASKS- is a new collective of like-minded people who are interested in going to see plays and exhibitions. Open to all, the group will be choosing what productions and shows to visit. All expenses for the trips, including transport to and from venues (including carer's costs) and tickets for performances and exhibitions will be paid for. Contact Gary Conley on 01744 677449 or Email: garyconley@sthelens.gov.uk
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MATTA CARE GROUP - PURE CARE AND SUPPORT LIMITED –  Pure Care and Support Limited are registered with the Care Quality commission and deliver health & social care within the home environment for adults, children and young people helping them to maintain their independence. They will provide tailored care packages for:-
• People who are elderly and frail
• Adults & Children with complex and long term conditions
• Customers requiring palliative and end of life care
• Customers requiring additional support during convalescence following an injury, illness, or period of hospitalisation
• Children & Adults with Learning Disability
• Specialised support for Adults with memory impairment. For Website follow www.mattacaregroupltd.co.uk



MEDICATION REVIEW SERVICE - 01744 457244 - Service provided by Halton and St Helens PCT. The Medicines Management Team will review medication and look for any conflicting tablets, or tablets which may be causing unwanted symptoms. They are particularly keen to review anyone who has fallen recently, takes eight or more different medications or anyone with questions about their medication. Ask your GP for a referral or telephone for more information

MOBILITY ASSISTANCE


MERSEYLINK (Dial-a-ride scheme) - 0151 3301661 - Dial-a-ride operates like a taxi service with members having to book their journey. The vehicles are specially adapted for wheelchairs. The service is for people with mobility problems or difficulties who cannot use ordinary public transport some or all of the time. The service runs from 8am-11pm daily (including a limited service on Christmas Day) and can be used by members for travel anywhere in Merseyside. The service is free for members and one essential travel companion. You are eligible for Merseylink membership if you live in Merseyside and receive the high rate mobility element of Disability Living Allowance, high rate Attendance or you are registered blind. Documentary proof of eligibility will be required. Alternatively your G.P can confirm that, because of your disability, you cannot use public transport and would benefit from the Merseylink dial-a-ride service (your G.P must supply a letter and you may be asked to have a medical examination at Merseytravel's medical centre) For further details and to become a member please click www.merseytravel.gov.uk

 

 

MOBILITY EQUIPMENT HIRE DIRECT – Hires mobility equipment both at home and abroad:-


Mobility Equipment Hire Direct Ltd
10 Sandyford Place
Charing Cross
Glasgow, Scotland G3 7NB
Tel: 0800 644 6062 / 0044 (0) 141 248 3993
Email: sales@mobilityequipmenthiredirect.com
Website: www.mobilityequipmenthiredirect.com

 

NHS Care at the Chemist – The local NHS operates a minor ailments scheme that you can access at your local community pharmacy (chemist). The scheme is available for anyone aged one year and over. Simply call in to your pharmacy and ask to be registered onto the scheme. It is best to use your usual pharmacy as if the pharmacist doesn’t know you, you will be asked to prove your identity.
Under the scheme you can see your local pharmacist for a confidential consultation, usually without an appointment for a wide range of ailments and if you usually do not pay for your prescriptions then any medication the pharmacist provides will be free of charge. Please note that the scheme does not stop you seeing your GP in the normal way.
For more details and a list of conditions that can currently be treated by the NHS care at the chemist scheme visit the following websites www.sthelensccg.nhs.uk/Your_Health/NHS_Care_at_the_Chemist_Scheme.aspx

 

NUTRITIONIST RESOURCE - Is a list of nutritionists who are members of a recognised professional body or have provided copies of their qualifications and insurance cover. See Website www.nutritionist-resource.org.uk
NB: Whilst every care is taken to ensure the accuracy of information provided to carers, St Helens Carers Centre do not undertake any liability for any error or omission. The services listed above are not necessarily endorsed or recommended by St Helens Carers Centre.

 

OFCOM - HOW TO USE YOUR MOBILE PHONE (LEAFLET AVAILABLE). Ofcom have published an easy read mobile phone guide designed to be easily understood by people with learning disabilities. The Easy Read guide offers advice to people with learning difficulties on how to get the most out of their mobile phone and on how much it could cost. It gives useful information on:

The different types of mobile phone handsets available;
The costs of mobile phone calls and ways to pay;
Free services available for disabled customers; and
how to complain when things go wrong.

For website (click here)


 

ST.HELENS COMMUNITY TRANSPORT -01744 22221 - St Helens Community Transport operates across the whole of St Helens area to provide fully accessible transport to meet the transport needs of local communities and groups, which are not being met by public transport. St Helens Community Transport is a registered charity and there is a charge for users of the service, minimum charge of £ 90 for transport and driver plus 50p/mile fuel.


AMBULANCE PATIENT TRANSPORT SERVICE - 0845 1120999 - Non emergency transport to clinic appointments. Patients have to have a medical and/or mobility condition that prevents them from using other forms of transport. Bookings need to be made one week in advance of appointment


MOTABILITY - 0845 456 4566 - www.motability.co.uk  - Eligibility depends on person who is applying being in receipt of higher rate mobility component of DLA or War Pensioners Mobility Supplement. No qualification for those on AA. Enables disabled people to use mobility allowance to hire or buy a car or wheelchair. If they cannot drive, they can nominate up to two drivers who may be friends or relatives, and parents and Carers can apply on behalf of a child aged three years and upwards. Special terms arranged with car and wheelchair manufacturers. Also have grants available for people eligible for Motability, but require further help to purchase cars or make adaptations to cars. Variety of schemes

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EXEMPTION FROM ROAD TAX is available if person receives higher rate mobility component of the DLA or War Pensioners Mobility Supplement. If they are not a driver they can nominate Carer, but the vehicle must be registered to them or the Carer, only be used for their benefit, and be insured for the Carer to drive. The Carer's car can be nominated but it must be used only for the purposes of supporting the person receiving the benefit. Exemption from road tax will not affect other benefits. If on DLA, an exemption certificate can be obtained from the Disability Benefits Unit - 0845 712 3456, if on War Pensioners benefit, the certificate is available from the Veterans Agency - 0800 169 2277. This certificate is then used when applying for a tax disc


SHOPMOBILITY - 613388 - open Mon to Sat. £ 10 to join, then £ 3 per hire session. One off hire sessions available, cost £ 6 per session. Need two forms of ID to hire equipment. Also do long term loan subject to availability www.shopmobilitysthelens.org.uk


M0BILITY/DISABLED PERSONS RAILCARD - Those with visual or hearing impairment, epilepsy or those in receipt of a disability benefit may qualify for this card, which allows the person with disability and one other to get 1/3 off most rail fares in Great Britain. www.disabledpersons-railcard.co.uk

 
 
NEIGHBOURHOOD TRAVEL TEAM - 01744 21132 or 07837 687881 - Project operated by St Helens Community Transport, St Helens Chamber and Merseytravel. Provide travel advice, assist in making travel plans and identify gaps in services . Website: www.nttsthelens.co.ukc

 


PALLIATIVE CARE SERVICES


• Adult services - 626686/88 - Based at Cowley Hill Lane
• Children's services - 611501 - Based at Lingholme Health Centre


PAMS (Physical Activity Mentoring Scheme) - 01744 697432 - A scheme that provides volunteer mentors who support anyone who needs help accessing and using recreation, dance and exercise activities. May be an elderly person, or someone with a Learning Disability. Can provide one-to-one support and information on other activity classes


PERENNIAL - 01757 229474 - www.perennial.org.uk  - Charity dedicated to supporting those who work or have worked in the horticultural industry. Also support partners and spouse


RAPID RESPONSE SERVICE – 621724/5 - Delivered by the Reablement team. Service for 18 years or older. Available if a person has experienced a crisis or sudden onset of illness at home and they need support to avoid admission to hospital. Also available if main Carer becomes ill suddenly. Also if Cared For person requires information or assessment to prevent falls. Aim to respond to referrals within 2 hours and maintain service for 7 days


SSAFA - (Soldiers, Sailors, Airmen and Families Association) 0845 1300 975 - www.ssafa.org.uk  - have a welfare department which will carry out assessment of ex forces personnel with a view to providing services and funding

SHAIR - St Helens Advocacy & Information Resource. Age UK Mid Mersey is working in partnership with the Coalition of Disabled People to provide an information, advice and advocacy service for the whole of St Helens. Based at 24 Claughton Street, St Helens. Telephone 01744 454530. The SHAIR service gives information and advice on topics such as:

  • Welfare Benefits
  • Help at home
  • Transport
  • Health Matters
  • Understanding Documents
  • Care Homes
  • Local Services
  • Money advice
  • Fuel Poverty

They deliver the service via telephone 01744 454530 Mon-Fri 9am - 5pm. They also have a drop in service Mon-Fri 9.30am - 4pm at 24 Claughton Street, St Helens.

  • Signposting - they point people in the right direction to access the information or service that they need
  • Information - they provide a comprehensive range of factsheets and toolkits to help people help themselves
  • Advice - for when people need support and guidance to navigate their way through issues
  • Advocacy - they can provide support during challenging times to help people say what they need to say, secure things that they are entitled to and obtain the services they need
  • Enabling - they are recruiting volunteers for SHAIR to help others to help themselves. Training will be given to become an information volunteer or citizens advocate, empowering volunteers with new skills and confidence.

  • ST. HELENS COUNCIL - 01744 456000


    ST.HELENS COLLEGE - 01744 733766. Have a Learner Support Department, to offer advice and support to anyone with a learning difficulty, physical disability, visual impairment or communication difficulty. Contact Eric Gorse, Head of Learner Support on ext 3326. Also have Cop/Fire Shop were students can receive prevention advice about their personal, home and property safety, and can report incidents


    ST. HELENS FEDERATION OF TENANTS AND RESIDENTS ASSOCIATIONS - 01744 758002


    ST HELENS SUPPORTED EMPLOYMENT– 01744 677828 - Supported Employment Service aims to enable people with extra needs to make the next steps towards the world of work. They offer work tasters, placements and source voluntary opportunities. They also offer tailor made support to those who need a little extra help to find and hold down real jobs within their community. Service is based within Stephenson's Resource Centre in Rainhill


    TRADING STANDARDS- St Helens - 08454040506 – Email: tradingstandards@sthelens.gov.uk


    TANGO PROJECTS


    • Haydock - 01744 607388
    Local projects to support vulnerable families by providing donated household items including furniture, clothing and group meetings. Aim to give people hope and assist them to make a fresh start. Moss Bank sell items every Wednesday with cafe facility. Haydock is open Tuesday Wednesday and Thursday. They also have a cafe, and sell items on Thursday. Volunteers run cafe area, and have groups meet there, including Vulnerable Adults day service users

    WELLBEING PROJECT - provide a range of community based activities for everyone who would like to improve their level of wellbeing. 01744 26444 www.wellbeingproject.co.uk


     

     

     

         

    © St Helens Carers Centre
    Registered Charity No. 1089663   A Limited Company Registered In England No. 4203210